FAQ

FAQ - Shipping
Q: About Shipping
A: We ship within 1-2 business days of order placement, excluding holidays. Weekend orders ship on Monday.
Q: What payment methods do you accept?
A: Any payment method you accept. For example, we accept MasterCard, Visa, American Express, PayPal, JCB Discover, gift cards, etc.
Q: How can I contact you?
A: A link to the Contact Us form, an email address, a phone number, or any other communication method you may have provided. For example, if you have questions, comments, suggestions, or would like to contact us for any other reason, you can contact our team at info@toycentral.co.uk or through our online chat assistant.
Q: What is your return policy?
A: Unused and unopened orders may be returned for a refund within 14 days of receipt. Once we receive the returned item, the cost will be charged to your original payment method, excluding shipping costs (which are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply to personalized orders. Personalized orders are non-refundable once the order has been confirmed.
Q: Are personalized orders eligible for returns?
A: Our custom-made products cannot be exchanged or returned, but if there's a problem with your order, please contact our customer service team at info@toycentral.co.uk and they'll be happy to assist you.
If I want to return an item, when will I receive a refund?
Once we receive the returned item, the cost (excluding shipping) will be credited to the original payment method within approximately 1-3 business days.
Please note that it may take up to 10-14 days for the credit to appear on your statement.